Refund Policy
Cancelling
You can cancel your Pro subscription at any time from your account page or the billing portal. Cancellation stops the next renewal; Pro features remain available until the end of the period you already paid for.
Refunds
- First purchase: if you are not satisfied, request a full refund within 14 days of your first payment.
- Renewals: we refund a renewal requested within 7 days of the charge if you have not used Pro features since it renewed.
- Service problems: if a significant outage or defect prevents you from using Pro, contact us and we will refund the affected period.
- Statutory rights: if you are a consumer in the EU, UK or Turkey, you keep any withdrawal and refund rights the law gives you. Where the law lets you waive the withdrawal right for immediately supplied digital services, we will ask for your explicit consent at checkout.
Refunds are paid by our Merchant of Record, Paddle or Lemon Squeezy (whichever processed your purchase), to your original payment method, usually within 5–10 business days.
How to request a refund
Email hello@perfometrix.com from your account email address with your order number, or use the Merchant of Record’s receipt link.